Social Media Research/
Monitoring Services

A wealth of information is being shared across social media platforms about your brand, products, services as well as competitors. With our social media research and monitoring services, we can help you keep a pulse on what is being said about your brand, the number of times it is being mentioned on social media sites, customer’s feedback, trending topics and much more. We provide you valuable insights into customer behavior so that you can improve your corporate and brand communication efforts, and strengthen your relationship with the target audience.

Our experts track trends and updates not only on social media sites like Google+, Facebook, Twitter, LinkedIn, Tumbler, Pinterest, Instagram, etc., but also on forums, blogs, and video sites like YouTube. We capture buzz about your brand across a number of topics, players and brand indicators.

A Glimpse at Social Media Research and Monitoring Services at

We deliver a complete suite of social media research and social media monitoring services to global clients across a variety of industries including media, medical and healthcare, IT, real estate, legal, eCommerce, etc. Our social media research experts sort through millions of customer comments and posts to analyze your brand’s online presence in comparison to the key players in the market. We provide you valuable insights for the target audience, including their buying pattern, attitude, feedback as well as interest.

Our experts use advanced tools and technologies to help you:

  • Understand your position across social media channels and how visible your brand is, when compared to the competitors
  • Find out the feedback of your customers/ what they like and dislike about your products and services
  • Learn about competitor’s marketing strategies as well as ongoing industry trends
  • Know what your target market (kids, teenagers, mothers, etc.) think about your rand/ products

By leveraging large volumes of data being generated through social media platforms, we support you in strengthening your brand, better understanding your customers and gaining competitive edge in the market. Further, our experts generate reports and provide actionable data using which you can formulate marketing strategies and boost your online presence.

Social Media Research and Monitoring Services: Our Methodology

Our social media research experts follow a step-by-step process to glean information from social media sites like Facebook, Google+, Twitter, Instagram, Pinterest, Tumbler, etc. These steps include:

Social Media Monitoring

  • Tracking your presence across social media sites
  • Interpreting customer interactions with brand
  • Profiling as per products and services

Social Media Analysis

  • Classifying and clustering data points
  • Sentiment auditing
  • Organizing data


  • Presenting valuable insights
  • Providing recommendations
  • Following up frequently
Getting Started!

To learn how we can improve your social media marketing approach through our range of social media research/ social media marketing services, please contact us today!

Contact our experts today to start your Data Project.

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